College Works Painting Wins Second Talk of the Town Award For Customer Satisfaction
California-based painting contractor, College Works Painting, earns its second consecutive Talk of the Town Award by providing excellent customer service.
Achieving the highest customer satisfaction rating of 5 stars for the second straight year, College Works Painting has won its second consecutive CMUS Talk of the Town Customer Satisfaction Award in the Painting Contractors category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company's CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
College Works Painting hires more than 2,000 college students each year, providing painting services for more than 10,000 customers across the nation. Initially founded in 1996 in Southern California, the business has expanded to cover more than 25 states.
Customer service is key to the painting company's core. Each year College Works Painting interviews more than 50,000 college students to find the 2,000 it will hire. These students are responsible for everything from marketing and selling their business to hiring their own workers and dealing one on one with their customers. "They start a business from scratch," says Jason Bay, Marketing Director for College Works Painting. "The students are doing this to not only pay their way through school, but also to gain better business experience. They are truly doing this to learn how to serve customers better, not just to put food on the table."
In addition, the company has a full-time office staff and the needed technology to support the students in the field. "To us, 'the customer is always right' is not good enough," says Bay. The company prides itself on resolving complaints within a one- to two-hour timeframe, and is able to do this thanks to a 24/7 answering service as well as its IT department. "Our IT department has been key in giving us the ability to notify the field workers instantly of customer call-ins through text, email and through our in-house intranet system (MYNSG)."
According to Bay, poor customer service is not tolerated, which is demonstrated by the company's consecutive Talk of the Town Awards for excellent customer satisfaction. "We take customer service very seriously," he says, noting that communication is very important and the goal is to return all customer calls within the hour. "We also take a very personal approach when we paint someone's home. We find it key that we keep the customer very involved in the project and informed of what we are doing on a daily basis."
College Works Painting is headquartered in Irvine, California. For more information, call 888-450-9675 or go online to www.collegeworks.com.
About the Award and Sponsors: This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.